Refund Policy

Effective Date: 2026
Last Updated: 2026

 

1. Overview
This Refund Policy explains when and how refunds are handled on our marketplace. By using this platform, you agree to this policy.
Our platform connects buyers and sellers. Refunds are subject to the rules below and may depend on the seller’s terms.
2. Eligibility for Refunds
A buyer may request a refund under the following conditions:
Item not delivered within the agreed timeframe
Item received is significantly different from the description
Item is damaged upon arrival
Duplicate payment or transaction error
3. Non-Refundable Situations
Refunds will NOT be issued in the following cases:
Buyer changes mind after receiving item
Used or damaged items caused by the buyer
Incorrect address provided by buyer
Items clearly marked as “non-refundable” by seller
Digital products already delivered or downloaded
4. Refund Request Process
To request a refund, the buyer must:
Contact support within [3–7 days] of receiving the item
Provide order details (order ID, proof of purchase)
Provide evidence (photos, videos, or description of issue)
Our support team will review the request and respond within [3–5 working days].
5. Seller Responsibility
Sellers are responsible for:
Providing accurate product descriptions
Shipping items as described
Responding to dispute claims promptly
If a seller is found responsible, refund may be deducted from their account balance.
6. Refund Method
Approved refunds will be processed using the original payment method or platform wallet.
Processing time may take [3–10 business days], depending on the payment provider.
7. Dispute Resolution
If there is a disagreement between buyer and seller:
The platform may act as a mediator
Evidence from both parties will be reviewed
Final decision by the platform is binding
8. Fraud Protection
We reserve the right to deny refund requests that are suspected to be:
Fraudulent
Abusive or repeated false claims
Attempt to exploit the system
9. Changes to This Policy
We may update this Refund Policy at any time. Continued use of the platform means you accept the updated version.
10. Contact Us
For refund support or questions:
Email: [Your Email Address]
Phone: [Your Phone Number]